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What Customers usually ask us
Here are some of the questions our customers usually ask us.
Check if your question is listed.
We deliver refrigerated goods to Sydney Metro, Wollongong & Berry, the Central Coast & Newcastle, the Blue Mountains as well as Bowral and Goulburn.
We transport shelf stable and refrigerated goods including fresh produce, dairy, breads etc… Please contact us and we can advise if your freight can be delivered with our service.
No, we deliver to NSW locations only.
Our refrigerated trucks run at 0 to 4 degrees centigrade. Some frozen goods may also be transported at this temperature, depending on the type of goods
We can set you up on our portal in a matter of minutes whereby you can upload a csv of your orders. If you have a significant number of orders or wish for a more automated service we can work with you to collect your orders from your website via API
We ask that you ensure your goods are packed and free from any chance of breakage or leaks. If possible we prefer that the boxes you use fit into our existing box footprint (500mmx300mm). We can assist by supplying boxes although we can accommodate any box sizes.
After you have uploaded your orders to the portal the labels for your boxes will be ready to print. It’s important to have the labels ready on the boxes for the Doorstep Delivery driver to pick up and scan when they arrive.
When we deliver we capture the following data:
• GPS Delivery Point (to within 10m)
• Arrival Temperature
• Name of Recipient
• Signature of Recipient
• Photo of the boxes delivered at the site
• All of this information is available on the portal after delivery has been made
- Pepe Saya
Crumpets By Merna
Feather & Bone